Shipping policy
At Ravinne, we are committed to reliable and efficient delivery worldwide.
1. Order Processing
- Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
- Orders placed after business hours or on weekends are processed on the next business day.
- Processing may take slightly longer during peak periods.
2. Delivery Times
Estimated delivery times:
- FREE Delivery: 5–12 business days
- Express Delivery: 4–7 business days
Delivery times are estimates and are not guaranteed.
3. Shipping Costs
- Shipping fees are calculated at checkout based on your location and chosen delivery method.
- Free shipping may be available on select orders or promotions.
4. Order Tracking
When your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery.
5. Delivery Issues
If something goes wrong with your delivery:
- Delayed orders: we are not responsible for delays caused by carriers or external factors, but we will help wherever we can.
- Lost parcels: if your order is lost in transit, contact us and we will open an investigation with the carrier.
- Incorrect address: customers are responsible for entering accurate shipping information. We are not liable for orders delivered to an incorrect address provided at checkout.
6. Failed Deliveries
A parcel may be returned to us if delivery fails because of:
- An incorrect address
- The parcel not being collected
- Repeated unsuccessful delivery attempts
Additional shipping fees may apply to send the order again.
7. International Shipping
Ravinne ships worldwide.
8. Customs and Duties
International orders may be subject to customs duties, taxes or import fees depending on the destination country. These charges are the customer's responsibility.
9. Contact
For any questions about shipping, contact us at:
support@byravinne.com
2335 E. Atlantic Blvd. Ste 200, Pompano Beach, FL 33062, United States